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Successful Consultants Limited 

& Be Kind and Pay it Forward Movement Privacy Policy

Privacy Statement

Successful Consultants Limited (“Successful Consultants”, “we”, “us”, or “our”) is committed to protecting your privacy and maintaining the confidentiality and security of your personal data.

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This Privacy Policy explains how we collect, use, store, transfer, disclose, and protect personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of the Hong Kong Special Administrative Region.

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This policy applies to individuals who interact with us, including employees, contractors, clients, website visitors, business contacts, and service users.​

 

Personal Data We May Collect

Depending on your relationship with us and the services we provide, we may collect and process the following personal data:

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Identification Information

  • Full name

  • Hong Kong ID or identification number (where legally required)

  • Copy of passport identification page (where legally required)

  • Visa or work authorisation details (where legally required)

  • Date of birth

  • Photograph or identification image

Contact Information

  • Residential address

  • Telephone and mobile number

  • Email address

  • Emergency contact details

Employment and Professional Information: When Related To Coaching

  • Employer details

  • Employment history and work experience

  • Qualifications, licences, and certifications

  • Curriculum vitae (CV) and application materials

  • Aptitude or competency test results

  • Professional references and opinions relating to work performance

Workplace and Service Related Information

  • Workplace incidents or complaints

  • Records relating to performance, conduct, disciplinary matters, or investigations

  • Information relating to insurance matters, litigation, professional disciplinary matters, or workplace incidents where relevant to employment or placement services

  • Information provided during the management of queries, complaints, or investigations

Sensitive Personal Data

In limited circumstances and where necessary, we may process sensitive personal data, including information relating to physical or mental health, medical assessments, criminal background checks, or other information required for employment, insurance, legal, or regulatory purposes.

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We will only collect such information where:

  • required by law;

  • necessary for providing our services;

  • You have provided consent where required.

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When We Collect Personal Data

We may collect personal data when:

  • You complete forms, applications, or registrations with us;

  • You provide information through our website, email, telephone, or meetings;

  • We receive references from employers, referees, professional bodies, or educational institutions.

  • You provide additional information during the course of our relationship with you.

 

We only collect personal data where:

  • The collection is for a lawful purpose directly related to our business activities.

  • The data is necessary for or directly related to that purpose; and

  • The data collected is adequate, relevant, and not excessive.

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How We Use Your Personal Data

We may use your personal data for the following purposes:

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Employment and Recruitment​​

  • Career guidance and professional development;

  • Identifying training and development needs;

  • Conducting assessments or competency assessments where appropriate;

  • Workplace rehabilitation and employee wellbeing support.

Business Operations

  • Managing enquiries, complaints, investigations, or disputes;

  • Performing criminal or regulatory background checks where lawful and appropriate;

  • Improving our business systems, services, infrastructure, research, and operational effectiveness;

Legal and Compliance Purposes

  • Meeting legal, regulatory, tax, compliance, insurance, or contractual obligations;

  • Protecting our legal rights and interests.

 

Direct Marketing

We may use your personal data, including your name, telephone number, address, or email address, to inform you about our services, events, or opportunities that may be relevant to you.

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We will only do so:

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  • with your consent, where required by law; or

  • where otherwise permitted under applicable laws.

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For the Be Kind and Pay it Forward Movement, we will only use your data to contact you, if necessary, about the movement and to inform you of events and updates related to it. Your data will not be used to sell, cross-sell coaching services or products from Successful Consultants Limited.

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You may opt out of receiving marketing communications at any time by contacting us.

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We will not provide your personal data to third parties for direct marketing purposes.

 

Information Provided About Third Parties

If you provide personal data relating to another individual (for example, a referee, emergency contact, or family member), you confirm that you have informed them and obtained any necessary consent for us to collect and use their information for the relevant purpose.

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Disclosure of Personal Data

We may disclose personal data where strictly necessary and lawful to:

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  • Employees or authorised representatives of Successful Consultants Limited;

  • Regulatory authorities, compensation bodies, or persons with lawful authority;

  • Technology, IT, cloud storage, data hosting, and business service providers;

  • Event organisers or service providers supporting our operations where needed and with your permission.

 

We only disclose personal data where absolutely necessary for legal or operational business purposes, and appropriate safeguards are in place.

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International Transfers of Personal Data

In some circumstances, your personal data may be transferred, stored, or processed outside Hong Kong, including jurisdictions that may have different data protection laws.

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Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.

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Website Usage and Cookies

When you visit our website, we may collect anonymous technical information such as website usage patterns, pages visited, and services accessed to improve user experience and website functionality.

Where personal information is collected through forms, registrations, or service enquiries, it will be processed in accordance with this Privacy Policy.

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Data Security and Retention

We take reasonable and appropriate measures to protect personal data from:

  • unauthorised access;

  • misuse;

  • loss;

  • interference;

  • modification; or

  • disclosure.

Personal data may be stored electronically, physically, or through authorised third-party systems.

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We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required by law, regulation, insurance, or legitimate business needs. When no longer required, personal data will be securely deleted, anonymised, or destroyed.

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Your Rights

Under applicable laws, including the Personal Data (Privacy) Ordinance, you may have the right to:

  • Request access to your personal data;

  • Request correction of inaccurate or incomplete personal data;

  • Withdraw consent for certain uses of your information where applicable;

  • Request that we stop direct marketing communications.

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Requests may be made by contacting us using the details below.

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Contact Us

If you have any questions about this Privacy Policy or wish to make a data access or correction request, please contact:

Successful Consultants Limited
Email: caroline@successCL.com
Address: 1102 11/F 29 Austin Road, Tsim Sha Tsui, Kowloon. Hong Kong

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Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, business operations, or our services. The latest version will always be available through our website.

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